Here I am again after more than 12 years back in Australia. Unfortunately, my luggage is still in Heathrow. This airport is definitely the worst airport in the world. I try to avoid it as much as possible but for this trip I had no real choice. The plane actually had a 3 hour delay but still my luggage could not be transferred from the incoming Brussels flight to the new one. It was already marked for the flight tomorrow. Excellent customer services! Big contrast with the customer service from the Qantas crew on the plane! I had a great flight and I am happy to be here! Tomorrow, we'll start without course material but we'll find a temporary solution for it.