CRM Resources-R-us - Part III: Using Dynamics CRM 01 December 2008 Wim-Coorevits Dynamics CRM And we continue with yet another part of the long list of resources. This time all related to using Dynamics CRM. Microsoft Dynamics CRM 4.0 User's Guide (Document - Microsoft) Microsoft CRM 4.0 User Handbook (Site - Redware) Using Microsoft Dynamics CRM (Site - Microsoft) Microsoft Dynamics CRM Resource Center Video (Video - Microsoft) Microsoft Dynamics CRM 4.0 Resource Center (Site - Microsoft) Microsoft Dynamics CRM Online Resource Center (Site - Microsoft) Main Microsoft Dynamics CRM site (Site - Microsoft) Microsoft Dynamics CRM Forums (Site - Microsoft) Dynamics CRM Online Video Gallery (Site– democrmonline.com | Microsoft) These videos will introduce you to Microsoft CRM Online functions and capabilities. Here is the list of videos related to using Dynamics CRM: Video: General Overview - Time: 15:00 (Video – democrmonline.com | Microsoft)This video will provide a navigation overview of Microsoft Dynamics CRM Online via the Outlook client and Internet Explorer Web Browser. Video: Sales Overview - Time: 12:00 (Video – democrmonline.com | Microsoft)This video will show the sales features in Microsoft Dynamics CRM Online from creating a lead that leads to an opportunity that then leads to a quote. Video: Workflow: Sales Process Overview - Time: 25:00 (Video – democrmonline.com | Microsoft)This video will show to how easy it is to utilize workflow to create a sales Process. Video: Customer Service Overview - Time: 14:54 (Video – democrmonline.com | Microsoft)This video will provide an overview of the customer service functionality in Microsoft Dynamics CRM Online. Video: Marketing Overview - Time: 21:04 (Video – democrmonline.com | Microsoft)This video will show the marketing features of Microsoft Dynamics CRM Online, including Campaigns, Marketing Lists, Campaign Activities and Responses, and Reporting. Video: Service Scheduling Overview - Time: 13:55 (Video – democrmonline.com | Microsoft)This video will provide an overview of the service scheduling functionality in Microsoft Dynamics CRM Online. Video: Reporting Overview - Time: 15:29 (Video – democrmonline.com | Microsoft)This video will show the reporting capabilities in Microsoft Dynamics CRM Online. Video: Working with Accounts & Contacts - Time: 05:30 (Video – democrmonline.com | Microsoft)This video will show how to work with Accounts & Contacts within Microsoft Dynamics CRM Online. Video: Mail Merge - Time: 08:03 (Video – democrmonline.com | Microsoft)This video will show how to create mail merge templates and create emails and Word labels with mail merge. Video: Internet Marketing - Time: 02:29 (Video – democrmonline.com | Microsoft)This video will show the new Internet Marketing capabilities with Microsoft Dynamics CRM Online. After every link I mentioned the type of resource and the source. The descriptions below the links are taken from the actual resource. They are not my personal opinion or comments. ;) Coming up in the next part (part IV):: Administration / Management In these series:Part I: Introducing Dynamics CRMPart II: Demos, Show Cases and Case StudiesPart III: Using Dynamics CRM (this part)Part IV: Admin, Management and DeploymentPart V: Extensibility & DevelopmentPart VI: Tools & Add-onsPart VII: The Bits